Welcome to Al Zowar Travel! By using this website and its services, you agree to abide by these terms and conditions. If you do not agree with any part of these terms, please do not access or use this site.
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
By accessing any of the information on this site, you agree to be covered by these terms. You do not use the site for any commercial purposes unless we give permission.
We regard your security to be important. We may, at our option, update security measures as needed. We also retain the right to deny access to this website if we determine that it is necessary for our security or to perform maintenance.
While we make every effort to be correct, the content of this website may, at times, be inaccurate or outdated. We do not warrant the completeness or accuracy of any content and suggest that users check details before relying on them.
All texts, images, and graphical information found on this website are the property of Al Zowar Travel or its licensors. Limited usage in view or downloaded to make personal us is permitted, but copying, printing, distribution, and or use without Al Zowar Travel’s consent for another purpose of this website is prohibited.
We collect personal data, including when you contact us through the website. This data will be used to respond to your inquiries and fulfill your requests. We do not sell your data and only share it when we are legally obliged or need to do so in order to provide our services.
A deposit is required to confirm a booking. The full payment is made prior to finalizing your travel arrangements. Charges for cancellations apply according to our booking policies. Make sure you make payments on time to avoid cancellations or loss of your deposit.
If you wish to make any alterations to your booking, please notify us as soon as possible. Alterations may incur extra charges. In case of cancellations, charges will apply depending on when the cancellation occurs, ranging from deposit forfeiture to 100% of the total cost.
Refund from cancellation or modification as per airline/supplier conditions apply. For refund eligible, it may take about 1 to 6 months to process the request, according to the airline/supplier. An administrative fee may be applicable on refund, please check accordingly.
